Question 1

How do I list my property with OceanHome?

Accepted Answer

Start by contacting us through our website, email, or phone. Tell us about your property — location, number of bedrooms, amenities, and when it is available for rental. We will review the details, confirm it is a good fit for our portfolio, and arrange a property visit. The whole process from first contact to your listing going live typically takes around two weeks.

Question 2

What information do you need from me?

Accepted Answer

We need basic property details (address, size, number of bedrooms and bathrooms, amenities like pool or parking), your availability preferences, your preferred nightly rates or an indication of what you would like to earn, and your contact details. If you have existing photos we are happy to review them, but we will arrange professional photography regardless.

Question 3

How long until my property goes live?

Accepted Answer

Typically two weeks from your initial enquiry. This includes the property visit, professional photography, listing creation in five languages, and your review and approval. If you are overseas and cannot be present for the visit, we can work with a keyholder and handle everything remotely — though it may take a few extra days.

Question 4

What commission do you charge?

Accepted Answer

Our commission is agreed individually with each owner before the listing goes live. There are no upfront fees and no hidden charges. We only earn when you earn. The exact rate depends on the level of management you require — full management commands a higher commission than listing-only — and we are always transparent about how it is calculated.

Question 5

When do I get paid?

Accepted Answer

For short-term bookings, owner payouts are processed monthly. You receive a detailed statement showing all bookings, gross income, commission, cleaning costs, and any maintenance expenses, along with your net payout. For long-term stays of 60 nights or more, monthly rent is collected from the guest each month and your payout follows shortly after each collection.

Question 6

How are cleaning fees handled?

Accepted Answer

Cleaning fees are charged to the guest as part of the booking and are not deducted from your rental income. The amount is set based on the size of your property and covers a full professional clean between every guest, including fresh bed linen and towels. You will see the cleaning fee as a separate line on your monthly statement for full transparency.

Question 7

What does full management include?

Accepted Answer

Full management covers everything: multilingual marketing on our platform, guest enquiries and booking management, pre-arrival communication, key exchange and check-in, professional cleaning and linen between guests, routine maintenance coordination, emergency response, regular property inspections, monthly financial statements, and owner payouts. You receive a bank transfer and a report — we handle the rest.

Question 8

Can I use my property myself?

Accepted Answer

Of course. Many of our owners spend several weeks or months in their property each year. Simply block the dates you need through the owner portal and we will keep those dates unavailable for bookings. There is no charge for blocking your own dates. We can also arrange a professional clean before your arrival so the property is guest-ready for you.

Question 9

What happens if something breaks during a guest stay?

Accepted Answer

Our team responds the same day, usually within two hours in the Torrevieja area. For minor issues like a blown fuse or a jammed lock we fix it immediately. For larger repairs we contact you to discuss options and costs before authorising any work. We maintain relationships with reliable local tradespeople — plumbers, electricians, appliance engineers, pool technicians — so we can resolve most problems quickly and at fair prices.

Question 10

Do I need a tourist licence to rent my property?

Accepted Answer

Yes. In the Valencian Community (which includes the entire Costa Blanca), you need a tourist rental licence (licencia turistica) to legally let your property to holiday guests. The licence is registered with the Generalitat Valenciana and your property must meet certain safety and habitability standards. We can advise you on the process and recommend local gestors who handle the application, but we cannot submit it on your behalf.

Question 11

What about Spanish tax on rental income?

Accepted Answer

Rental income earned in Spain is subject to Spanish tax, whether you are a Spanish tax resident or not. Non-residents from the EU typically pay 19% on net rental income (income minus allowable expenses). Non-EU non-residents pay 24% on gross income. We provide detailed income and expense reports that your accountant needs to prepare your tax filings. We strongly recommend working with a Spanish gestor or fiscal representative who specialises in non-resident property tax — we can recommend several.

Question 12

What insurance do I need?

Accepted Answer

You should have a specific holiday rental insurance policy (seguro de alquiler vacacional) that covers public liability, property damage by guests, and loss of rental income. Standard home insurance policies often exclude short-term rental activity. We recommend speaking to an insurance broker who specialises in holiday lets on the Costa Blanca. We require all listed properties to have adequate insurance in place before accepting bookings.

Frequently Asked Questions for Property Owners

Getting Started

Fees & Earnings

Management

Legal & Tax

For Property Owners

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